These days, the security of your business should be sophisticated and a little bit easier to manage. A security integrator can help you get all of your security components working together in a single stream of information.
But, with so many brand new companies making bigger promises, either to your face or over the Internet, it’s sometimes hard to know what you’re getting into.
The following is a list of five things to think about when selecting a security integrator.
1. Do they want to work with you or just react to you?
During the consultation phase meeting, pay close attention to whether the representative is hearing what you have to say about your business. Are they taking your needs into account or are they pushing a pre-formed package?
A good security integrator will tailor their ideas to your company’s needs, whether that’s a streamline of security equipment or an advanced network of equipment, IT, and qualified staff.
2. Who are they and how qualified is their roster?
Ask how long they’ve been operating and how long they’ve been in your area or industry. Length of time isn’t always the best pedigree, but you’ll want to be able to see their dedication to being there for you as your needs change and your business grows.
How large is their staff and do they have the specialties your project will need? Do they have at least one person in-house for all the products and services they offer? What is the experience of the staff that will be involved with your project?
Finally, ask for references, ideally repeat customers, that you can contact. Make sure to call more than just a few and in other industries if possible. While those other customers won’t discuss specifics with you, you can ask important questions like:
– Did you find this security integrator or did they win a contract bid?
– How long have you been using this company?
– Did they seem to listen to you each time you made a change or had a problem?
– Did they exceed your expectations or simply meet them?
3. How long have they been representing their security products?
While it’s true that security products are only as good as the professionals who handle them, they are a vital part to any security system.
Be sure to ask how long the security integrator has been using those products and why. How many staff are factory certified with those products who could handle everything from installation to maintenance to problem solving?
4. How will they respond and how do they understand their business?
In security, there are two kinds of calls: service calls and emergency calls. In the first, will they send someone to fix a problem immediately? Within 24 hours? In the second, what is their response time? Ask about a few scenarios including fires, break-ins, and internal situations.
Whether it’s a suspicious person, a termination, a possible labor action or a system failure, the risks are high. Your security integrator should understand that.
5. Are they looking for one job or to become part of your future?
A good security integrator anticipates the growth of your business, not a one-time job, but a great security integrator plans for innovation. Each day, new advancements are made in the industry. How will the next technologies and innovations fit into your system when the time comes? Will it be a matter of replacing or will your security integrator have thought far enough ahead that no time, no money, and no worry are wasted?
The bottom line is this: does the security integrator deserve your trust and are they reliable? It’s hard to know the answers before you see performance, but following this guide will set you well on the path before going too far down the road.